Policies

🚚 Shipping Policy

Processing Time

Orders are processed within 1–3 business days. Orders placed on weekends or holidays will begin processing the next business day.

Shipping Methods & Rates

We offer standard and expedited shipping options at checkout.

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days

Free shipping on U.S. orders over $75.

Order Tracking

Tracking information will be emailed once your order has shipped.

Keys Closet is not responsible for packages marked “Delivered” by the carrier. Please contact the carrier directly for lost or stolen packages.

🔄 Return Policy

We accept returns for store credit within 14 days of delivery.

Return Requirements

Returned items must be:

• Unworn

• Unwashed

• Unaltered

• Free of stains, makeup, deodorant, or fragrance

• In original packaging with all tags attached

Non-Returnable Items (Final Sale)

• Sale/clearance items

• Accessories

• Swimwear

• Bodysuits

• Intimates

• Any item marked Final Sale

Return Shipping

Customers are responsible for return shipping costs unless the order arrived damaged or incorrect.

🔁 Exchange Policy

We offer exchanges for size or color when available.

To request an exchange, please contact us at [insert email] within 7 days of delivery.

If the requested item is out of stock, a store credit will be issued.

⚠️ Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 3 days of delivery.

Include:

• Order number

• Photo of the issue

We’ll make it right ASAP.

❌ Order Cancellations

Orders can be canceled within 12 hours of purchase.

Once processing begins, orders cannot be canceled or changed.

📧 Need Help?